FAQ
When will I get my order？
It mainly involves which delivery method you choose. For some items, we may take handle time at most 72 hours for?
All orders are starting handling after the payment confirmation.
What payment methods do you accept?
We accept Bank transfers, PayPal, VISA, Mastercard, Bancontact, iDEAL, Klarna, Przelewy24, etc.
Different currencies will automatically present you different payment method.
If you still have any question, pls contact us via [email protected]
Will this item fit my car?
If you are not sure, whether a certain item would fit your car – please contact us through any of the contact forms you can find on the product page or the site contact info.
Our specialized product managers will be glad to assist and help you find what you need. (Answer time is within 1 working day)
What order statuses are used on the Cars724.com?
a. Status “Awaiting Approval” – is assigned to orders, which could not be processed automatically by the system.
In this case our site managers will quickly check your order, calculate the most efficient shipping service, considering your requirements, and will update your status to “Awaiting Payment”. This is usually done within 1 working day.
b. Status “Awaiting Payment” – is assigned to orders approved by the system (or our managers). This will change to “Preparing” once the payment process is complete.
c. “Preparing” – this status is assigned to orders with a confirmed payment being made. These orders will go into the order-processing system straight away. The total handling time of the combined order is equal to the highest handling time of an item within that order.
d. “Dispatched” – is a status, assigned to all shipped items. All our shipments have a tracking number, which you will received with a notification.
e. “Cancelled” – is assigned to all cancelled orders. If an order is cancelled, a notification with the reason will be sent to you.
Why the delivery method is unavailable？
This happens if the shipping for your order (total dimensions and weight) cannot be calculated automatically.
But don’t be afraid! Our managers monitor such orders and will get in touch with you as soon as possible. They will calculate the shipping (considering your requirements) and will update the order status to “Awaiting payment”. This usually takes no more than 1 working day.
I have received an item – and it looks damaged. What do I do?
If you notice that the item is damaged during the delivery process – let the courier inspect the damage, refuse the package and fill out the relevant claim form. Contact us right away – and we will try to get you a replacement as soon as possible.
If the damage is only found , when you open the package later – contact us with that information straight away. We will reply with a resolution as soon as possible.
Please, remember – there is a return time-frame, so please inspect your packages as soon as you can (more on that in the Return Policy)
How to return the item?
1.Read our return policy:https://cars724.com/return-and-refund-policy/
2.Contact us through the Return form on the website
3.Follow the instructions we send you. Each return is handled by our managers individually.
4.Don’t ship anything back before the return is approved.
Where do you ship the item from?
We mainly ship from China Mainland. And some items will ship from EU or NA warehouse.
Can’t find what you are looking for? Email us
