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If you are not sure, whether a certain item would fit your car – please contact us through any of the contact forms you can find on the product page or the site contact info.
Our specialized product managers will be glad to assist and help you find what you need. (Answer time is within 1 working day)
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This happens if the shipping for your order (total dimensions and weight) cannot be calculated automatically.
But don’t be afraid! Our managers monitor such orders and will get in touch with you as soon as possible. They will calculate the shipping (considering your requirements) and will update the order status to “Awaiting payment”. This usually takes no more than 1 working day.
The delivery depends on the status of each item before the order:
a. “In stock, Ready to ship” : that means that it will take approximately 24 hours for your order to be handled and shipped.
b. Handling time: X working days” : that means that your order will get to the final shipping stages within the stated time.
c. “Wholesale Order, Handling time X working days” : that means that your order gets a special status. It does not guarantee local availability of the items ; we may need to get them from one of our partners. That is why some of the items have an extended handling time. Our managers monitor such orders with extra attention and are ready to answer any questions.
All orders are starting handling after the payment confirmation.
The orders are being shipped from China Mianland. All products will be delivered directly from the factory to you.
Once the item is shipped, you will receive a notification with a tracking number. You can use the tracking number on the website 17track.net. Put the tracking number in the appropriate courier box and click track! If you have any questions, just contact us!
Unfortunately, currently we do not offer an option to pick up the items locally.
If you notice that the item is damaged during the delivery process – let the courier inspect the damage, refuse the package and fill out the relevant claim form. Contact us right away – and we will try to get you a replacement as soon as possible.
If the damage is only found , when you open the package later – contact us with that information straight away. We will reply with a resolution as soon as possible.
Please, remember – there is a return time-frame, so please inspect your packages as soon as you can (more on that in the Return Policy)
- Read our return policy: https://cars724.com/return-and-refund-policy/
- Contact us through the Return form on the website
- Follow the instructions we send you. Each return is handled by our managers individually.
- Don’t ship anything back before the return is approved.
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